Frequently Asked Questions
Getting Started
How do I sign up?
It's easy. Join Partial by signing up as an Art Seeker, and start browsing!
Can I change my personal information?
Yes, you may do so anytime by logging into your Dashboard > Settings.
How do I log in?
Log in by going to partial.gallery to log in and access your account.
How can I change my password?
You may change your password by logging into your Dashboard > Settings. You'll need hvae your current password in order to do this.
I forgot my password, how can I retrieve it?
If you've forgotten your password, click "Forgot my password" when logging in.
Will my address or personal contact information be shared with any artist or other user on the site?
No, your address or personal contact information is used strictly for billing purposes, and will never be shared with another user on the website without your consent.
Payment
What methods of payment do you offer?
We accept payments by all major credit cards: Visa, Mastercard and American Express.
When do you charge my credit card?
Your credit card will be charged upon a rental or purchase booking, and may be refunded anytime before delivery of the art work.
How can I update my credit card information?
Update your credit card details through your Dashboard > Payment Information.
Can I see my payment history?
Absolutely – all of this information is in your Dashboard so that you can track your payments.
How much of the my rental fees can be applied towards the purchase of the piece?
100% of your rental fees will be deducted from the artwork purchase price.
What happens if I ghost you and don't return the artwork after my rental?
In the event that any amount of the Purchase Fee remains unpaid after the 3 month rental, then a 20% Convenience Fee will be charged on the balance owing within 15 business days.
What is the cancellation process for a rental under 3 months?
For rentals, if you choose to return the work within the first month, please notify us at customercare@partial.gallery. A $35 CAD + applicable taxes cancellation fee will be charged. The first month's payment is non-refundable. You can arrange a return pick-up or delivery from the artist for the art work within the booking conversation with the artist. Returns are not eligible for artwork purchases.
About the Art
Do you offer a guarantee on the authenticity on the art pieces on Partial?
While we don't offer a specific "guarantee", all of the artwork on Partial is directly from the Artist and is validated as such by the Artist themselves (and agreed-upon in our Terms with the artists). Should a conflict arise, please notify our Customer Care team [customercare@partial.gallery] and we will work to resolve it.
How do I know if the art piece comes framed or ready to hang?
All the necessary details are shown on the artwork product page. If you're not sure, submit message on the art piece with your question directly to the artist.
Can I contact the artist with any questions I might have regarding the art piece?
Yes, you may submit any comments and questions to the artist regarding their work through their public comments board. Chances are, someone else is wondering the same thing and would love to know the answer!
What happens if the artwork gets damaged in my possession? Should I be getting insurance protection?
We provide artwork insurance coverage for artwork up to a value of CAD $10,000. Our policy will cover damage to the artwork in the case of extreme circumstances, such as a fire or flooding, and human error and accidents on a case by case basis. Artwork won't, however, be covered for damage caused by gross negligence and you will be held responsible for paying for the damages incurred (so no, don't mount a dart board next to your art piece).
Do prices on the site include shipping fee?
Shipping fee is not included with the artwork price. Shipping is calculated during your booking conversation with the artist depending on your area and how the artist would like to ship/drop off their artwork. You may also pick up the work directly from the artist if this is an option offered.
Can I buy out my art piece before the rental period is over?
Yes, you can buy out the rented art piece at any time by going back into your booking chat with the artist. The difference owed to own the work will be calculated there, and clicking the "Process Payment" will process the charge to your credit card on file. If you have any questions about the process, please contact our support team at customercare@partial.gallery.
Returns and Delivery
What is the normal shipping time?
Delivery times will vary case by case, but a typical shipping time for a local piece of artwork would be between 3-5 business days from the booking. If a piece requires production time, this will have to be factored in as well. International shipping timelines will vary. Please note that shipping delays related to Canada Post and other couriers are not the responsiblity of Partial or the Artists.
Do you ship internationally?
Yes, international shipping is available for sales only. International art rentals are not available on Partial Inc.
Do you ship everywhere in Canada?
Yes, shipping across Canada is available for sales only. Art rentals outside of local areas are not available on Partial.
Is the shipping fee included in the final payment?
Upon checkout, a breakdown will outline the rental/purchase price as well as the shipping fees, insurance, and applicable taxes.
What do I do if the art piece arrives broken or in bad shape?
The first thing to do would be to notify the artist and also submit a case number to us at customercare@partial.gallery as soon as possible. If the issue cannot be resolved with the artist, our team is here to assist.
Can I track my order?
Tracking is available for long-distance shipping of art sales, but with local art rental/sales (encouraged), this is made much simpler as you will be coordinating directly with the artist for arrangements through Partial.
Do you have a return policy in the art work?
Trying the artwork in a space for 3 months is a great way to trial out a piece before committing to it. However, should you change your mind within the first 28 days of your rental, you may request shortening it to just 1 month and you will be billed a $35 cancellation fee. Your first month rental is non-refundable. We do not accept returns for artwork purchases
Can’t find your answer here? Contact us anytime at
customercare@partial.gallery.